1. Are you taking on new patients?

Yes - we are always happy to accept new patients. Many of our new patients are referred to us by our existing ones - if you have been referred by one of our patients, please do let us know so we can thank them. They may be entitled to our ‘refer a friend’ promotions.

2. How do I book an appointment?

Simply contact us on 020 8893 6825, email us on smile@smile32.co.uk or drop in to see us.

3. Do I have to be registered before making an appointment?

Feel free to contact us to book an examination. After the initial examination, you will be given an option to register with practice.

4. Can I get a same day emergency appointment?

Yes. We always endeavour to accommodate emergency patients on the same day. However, it is subject to availability.

5. What treatment can I expect in an emergency appointment?

Dentists will try their best to get you out of pain and discomfort. This may include temporary fillings, draining abscesses, splinting in trauma cases and antibiotic cover in cases of infection etc.

Pain can alter the thinking process and hence affect the decision making capacity, therefore no definitive treatments such as extractions or permanent fillings are guaranteed. An examination and comprehensive treatment planning is necessary before all definitive treatment is commenced.

6. Do you have parking facilities available?

There is ample free parking available at the front of the practice including dedicated disable parking. For a local map see our contact us (hyperlink to our contacts page) page.

7. Do you have facilities for disabled people?

Our practice is on the ground floor and disabled access is available. For easy access at the entrance, please ask one of our friendly staff members who will be happy to set up a ramp for you.

8. Who is entitled to receive dental treatment under NHS?

Anyone who resides in the UK and registered with a GP is entitled to get NHS dental treatment.

There will be NHS charges if you do not have exemption. Please refer to question 9.

9. What are NHS dental charges?

There are three NHS charge bands:

  • Band 1: £18.50 covers an examination, diagnosis and advice. If necessary, it also includes X-rays, a scale and polish and planning for further treatment. 
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  • Band 2: £50.50 covers all treatment covered by Band 1, plus additional treatment, such as fillings, root canal treatment and removing teeth (extractions). 
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  • Band 3: £219 covers all treatment covered by Bands 1 and 2, plus more complex procedures, such as crowns, dentures and bridges.
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  • Urgent: £18.50 covers any temporary treatment to put you out of pain and discomfort. You will have to pay a second charge in the relevant treatment band for non-urgent.


10. Who is entitled to free NHS dental treatment in England?

You do not have to pay for NHS dental treatment if, when your treatment starts, you are:

  • under 18 
  • 18 and in full-time education
  • pregnant or you’ve had a baby within the 12 months before treatment starts
  • you’re included in an award of Income Support, income-based Jobseeker's Allowance, income-related Employment and Support Allowance or Pension Credit guarantee credit 
  • you’re named on, or entitled to, a valid NHS tax credit exemption certificate
  • you’re named on a valid HC2 certificate
  • Currently in prison or a young offenders institution


You are entitled to reduced cost NHS dental service if you are named on a HC3 certificate that is valid during the course of treatment.

You will not be exempt from paying for NHS dental treatment if you receive one of the benefits below when paid on their own:

  • Incapacity Benefit
  • contribution-based Jobseeker’s Allowance
  • contribution-based Employment and Support Allowance
  • Disability Living Allowance
  • Council Tax Benefit
  • Housing Benefit
  • Pension Credit savings credit


NHS requires you to submit proof of your exemption. Please note that you will have to pay a penalty charge of up to a £100 if it is not correct and you are not entitled.

11. Do you offer hygiene services in the practice and how much does it cost per session?

Yes we do offer hygiene services. Weekend appointments are available. Fees start from £49 per session.

12. Do you offer tooth whitening?

We offer both in house and take home tooth whitening kits. We follow the current guidelines for tooth whitening for safe and effective treatment. Please check our promotions page on our website for latest offers and discounts or alternately contact us by phone or email.

Some patients may develop post-operative tooth sensitivity, however we take every precaution to reduce this. We use the latest technology and advancement in research in our whitening procedures.

How long will my teeth stay whiter?

The effects of whitening are thought to last up to three years. Different factors can affect how long the teeth will stay whiter and varies from person to person. Smoking, eating or drink products that can stain your teeth can stain your teeth after whitening. Ask your dentist for their opinion before you start the treatment.

What are the side effects?

Some people may find that their teeth become sensitive to cold during or after the treatment. Others may have discomfort in the gums, a sore throat or white patches on the gum line. These symptoms are usually temporary and should disappear within a few days of the treatment finishing.

If any of these side effects continue you should go to your dentist.

13. Do you offer implants?

We offer implants on request and one of the team members will be happy to arrange a consultation if needed.

14. Do you offer home visits?

We do offer home visits. However due to restrictions of capacity it depends on the availability.

15. How safe are dental X-rays?

Advances in dentistry over the years have lead to lower radiation levels emitted by today's X-rays. At Smile 32 Dental, we use digital sensors to take radiographs. Digital sensors are more sensitive to X-radiation and require 50 to 80 percent less radiation than x-ray films. This technology adheres to the ALARA (As Low As Reasonably Achievable) principle, which promotes radiation safety. Some of the improvements are new X-ray machines that limit the radiation beam to the small area being X-rayed and the use of film holders that keep the sensor in place in the mouth (which prevents the sensor from slipping and the need for repeat X-rays and additional radiation exposure).

Even with these advancements in safety, it should be kept in mind that the effects of radiation are added together over a lifetime.

Exposure to all sources of radiation unfortunately can damage the body's tissues and cells. Fortunately, the dose of radiation you are exposed to during dental x-rays is extremely small.

The exposure of a dental xray is 0.002-0.016 mSV, compared to background radiation of 2-4mSV a year.

16. What are dental sealants, who should get them, and how long do they last?

Sealants are thin, plastic coatings that are painted on the chewing surfaces of teeth -- usually the back teeth (the premolars, and molars) - to prevent tooth decay. The painted-on liquid sealant quickly bonds into the depressions and grooves of the teeth forming a protective shield over the enamel of each tooth.

The British Dental Association recommends this treatment for some children - usually where brothers or sisters have tooth decay. Sealants can protect the teeth from decay for up to 10 years, but they need to be checked for chipping or wear at regular dental check-ups.

17. I'm interested in changing the shape of my teeth. What options are available?

Several different options are available to change the shape of teeth, make teeth look longer, close spaces between teeth or repair chipped or cracked teeth. Among the options are bonding composite fillings, crowns, veneers, and recontouring.

  • Composite bonding is a procedure in which a tooth-coloured resin material (a durable plastic material) is applied to the tooth surface and hardened with a special light, which ultimately "bonds" the material to the tooth.
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  • Dental crowns are tooth-shaped "caps" that are placed over teeth. The crowns, when cemented into place, fully encase the entire visible portion of a tooth that lies at and above the gum line.
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  • Veneers (also sometimes called porcelain veneers or dental porcelain laminates) are wafer-thin, custom-made shells of tooth-coloured materials that are designed to cover the front surface of teeth. These shells are bonded to the front of the teeth.
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  • Recontouring or reshaping of the teeth (also called odontoplasty, enameloplasty, stripping or slenderising) is a procedure in which small amounts of tooth enamel are removed to change a tooth's length, shape or surface.


Each of these options differ with regard to choice of material, clinical time required, stain resistant qualities and cost. Talk to your dentist to see which option best suits your needs. 


18. How can I make a complaint?

We take all feedback and complaints seriously to continuously improve our service and meet our patients expectations. If you wish to inform about anything that you are not happy, please contact our practice manager to get more details about our complaints procedure